Shipping Policy

Thank you for shopping with Saddlemen. This Shipping Policy explains our order processing time, estimated delivery time, tracking updates, worldwide shipping service, customs and tax coverage, and how to contact us if you need help with a package.

Order Processing Time

Orders are usually processed within 1–3 days after the order is placed. Processing time includes order review, payment confirmation, item preparation, and packing before shipment.

Processing times may vary during high-volume periods, holidays, product availability changes, or when additional order verification is needed.

Estimated Delivery Time

Estimated delivery time is 2–5 days after shipment. Delivery estimates are provided for general guidance and may vary depending on destination, local delivery conditions, weather, customs review, or other events outside normal transit control.

Shipping Destinations

Saddlemen provides Free Worldwide Shipping to supported destinations. If we are unable to ship to your location, we will contact you using the email address provided with your order.

Shipping Rates

Shipping is free worldwide. Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Tracking Information

Once your order has shipped, tracking information will usually be updated within 1–3 days after shipment. If your tracking information is not available immediately, please allow time for the shipping system to update.

If you have not received tracking details after the expected tracking update window, please contact us at [email protected].

Wrong Or Incomplete Address

Please review your shipping address carefully before placing your order. Saddlemen is not responsible for delays caused by incorrect, incomplete, or outdated shipping information provided at checkout.

If you notice an address mistake, contact us as soon as possible at [email protected]. We will do our best to help before the order is shipped, but address changes may not be possible once an order is already in transit.

Customs, Duties, And Taxes

Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If these fees occur, they will be covered by us.

Customers should not be charged separately for customs duties, import taxes, brokerage fees, or other government charges related to the shipment. If you receive a notice about such charges, please contact us before making any payment.

Lost, Delayed, Or Damaged Packages

If your package appears lost, delayed, or damaged during delivery, please contact Saddlemen customer support so we can review the issue and provide the next steps.

• For delayed packages, include your order number and tracking information.
• For damaged packages, include clear photos of the package, item, and shipping label.
• For missing packages, include your order number and any delivery updates shown in tracking.

Delivery Issues

If tracking shows your order was delivered but you cannot locate the package, please check around your delivery area, with household members, building staff, neighbors, or the local delivery location when applicable.

If you still cannot find the package, contact us at [email protected] with your order number and tracking details.

Contact Us

For shipping questions, tracking updates, address concerns, or package issues, please contact Saddlemen customer service:

Email: [email protected]