Privacy Policy

Last updated: May 14, 2026

This Privacy Policy explains how Saddlemen collects, uses, shares, and protects information when you visit our website, place an order, contact customer support, subscribe to email updates, or interact with our online store.

Information We Collect

Saddlemen may collect information that you provide directly, information related to your order, and basic technical information created when you use our website.

• Contact details such as your name, email address, billing details, and delivery information
• Order information such as purchased items, order number, order date, and transaction status
• Account information if you create or use an account on our website
• Customer support information such as messages, questions, return requests, exchange requests, and photos you choose to provide
• Website usage information such as pages viewed, device type, browser type, and general interaction activity

How We Use Information

Saddlemen uses customer information to operate our store, process orders, respond to support requests, improve the shopping experience, and communicate with customers.

• To process, confirm, and manage orders
• To provide customer support for orders, shipping, returns, exchanges, product questions, and account help
• To send order updates, account notices, and service-related messages
• To improve website functionality, product browsing, and customer experience
• To help detect, prevent, or address fraud, unauthorized activity, or technical issues
• To send marketing emails if you subscribe or agree to receive them

Order Processing

When you place an order with Saddlemen, we use the information you provide to confirm your purchase, process payment, prepare the order, communicate order updates, and provide customer support related to the order.

Payment Information

Payments may be processed through PayPal, Stripe, or Credit Card payment services. Saddlemen does not need to store full payment card details in order to complete your purchase. Payment information is handled by the applicable payment processor according to its own security and privacy practices.

Cookies And Analytics

Saddlemen uses cookies and analytics tracking to support website functionality, remember preferences, understand site performance, and improve the shopping experience.

• Essential cookies help the website function properly, including cart and checkout features.
• Preference cookies may help remember choices you make while browsing.
• Analytics tracking may help us understand page visits, traffic patterns, and website performance.
• Marketing-related cookies may help measure the performance of promotions or email campaigns where applicable.

You can adjust cookie settings through your browser. Blocking some cookies may affect certain website features, including cart, checkout, or account functions.

Email Marketing

If you subscribe to Saddlemen email marketing, we may use your email address to send product updates, store news, promotions, sale notices, discount information, deal alerts, and coupon code messages.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at [email protected].

Service Providers

Saddlemen may share limited information with service providers that help operate our store and support customer orders. These providers may assist with payment processing, website hosting, order management, delivery coordination, customer support, marketing communication, fraud prevention, or analytics.

Service providers are expected to use customer information only as needed to provide services for our store and to protect information according to appropriate privacy and security practices.

Data Security

Saddlemen uses reasonable safeguards designed to help protect customer information from unauthorized access, misuse, loss, or disclosure. However, no website, online transmission, or electronic storage method can be guaranteed to be completely secure.

Data Retention

Saddlemen keeps customer information for as long as needed to process orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable obligations. When information is no longer needed, it may be deleted, anonymized, or securely retained as appropriate.

Customer Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request access, correction, deletion, or restriction of certain personal information.

To make a privacy request, please contact us at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Saddlemen does not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can review the request and take appropriate action.

International Users

If you access the Saddlemen website from outside your location, your information may be processed by service providers in different locations. By using our website or placing an order, you understand that your information may be handled as necessary to provide store services and customer support.

Policy Updates

Saddlemen may update this Privacy Policy from time to time to reflect changes in our website, services, or privacy practices. When updates are made, the “Last updated” date near the top of this page will be revised.

Contact Us

If you have questions about this Privacy Policy, your personal information, email marketing, cookies, or a privacy request, please contact Saddlemen customer support:

Email: [email protected]