Return Policy

We want your Saddlemen shopping experience to be simple and clear. If you are not satisfied with an eligible item, our store offers 30 Days Free Returns according to the policy terms below.

30-Day Return Window

Eligible items may be returned within 30 days from the date you receive your order. Return requests submitted after the 30-day return window may not be accepted.

Return Eligibility

To qualify for a return, your item must meet the following basic conditions:

• The return request is made within 30 days of delivery.
• The item is unused, clean, and in original condition.
• The item includes original packaging, tags, manuals, accessories, and included parts when applicable.
• The item has not been installed, altered, damaged, washed, or modified by the customer.
• The item is returned only after customer service provides return instructions and return details.

Item Condition

Returned items must be sent back in a condition suitable for review. Items showing signs of use, installation, wear, damage, missing parts, or improper packaging may be refused or may not qualify for a full refund.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items returned after the 30-day return window
• Items that have been used, installed, altered, washed, or damaged
• Items missing original packaging, tags, parts, or accessories
• Items marked final sale at the time of purchase
• Gift cards or digital items, if offered
• Items returned without prior customer service approval or return instructions

How To Start A Return

To start a return, please email our customer service team at [email protected]. Do not ship your item back until you receive return instructions from our team.

Please include the following information in your message:

• Your full name
• Your order number
• The email address used at checkout
• The item you want to return
• The reason for your return request
• Photos, if the item arrived damaged, incorrect, or defective

Return Instructions

After reviewing your request, our customer service team will provide the correct return instructions and return details. We do not display a fixed return address on this page. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Return Shipping Cost

Saddlemen offers 30 Days Free Returns for eligible return requests approved by customer service. Return shipping instructions will be provided after your request is reviewed. Returns sent without contacting customer service first may not be accepted.

Refund Process

Once your returned item is received and inspected, we will notify you of the refund status. Approved refunds are processed within 3–15 days after the returned item is received and inspected.

Refunds are issued to the original payment method when possible. Depending on your bank, credit card provider, or payment processor, it may take additional time for the refund to appear in your account.

Exchanges

If you need a different item, size, style, or replacement, please contact customer service first. Our team will review your request and provide the next steps for an exchange when available.

Damaged Or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected]. Include your order number, a description of the issue, and clear photos so our team can review the problem and help with the correct solution.

Final Sale Items

Items marked final sale are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect. If you are unsure whether your item qualifies, please contact customer service before sending anything back.

Contact Us

For return questions, refund updates, exchange requests, or damaged/wrong item support, please contact Saddlemen customer service:

Email: [email protected]